Our Emergency Policy – Emergencies are always treated as a top priority. Please call ahead if possible so we can try to ensure that a doctor and support staff will be available immediately upon arrival. While we try our best to provide emergency care to our clients, situations arise when it is necessary for us to refer an emergency/critically ill patient to the Animal Emergency Clinic. In these rare instances it is always best to have called ahead as we can potentially save you a trip in vain and get your pet the care it needs more quickly.